1. Returns
Due to the nature of handmade bath, body products, and candles, we do not accept returns once the product has been opened, used, or tampered with.
However, returns are accepted in the following cases:
You received the wrong product.
Your product was damaged during shipping.
To request a return, please email us within 48 hours of delivery at Handmadeheavencreation2025@gmail.com
Include the following details:
Your full name and order number
Photos or a short video of the damaged or incorrect product
Unboxing video (if available)
Once your request is approved, you’ll be guided through the return or replacement process.
Returned items must be unused, unopened, and in their original packaging.
2. Refunds
After we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 7–10 business days.
Please Note:
Shipping or delivery charges are non-refundable.
In prepaid orders, only the product cost is refunded.
3. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Recheck your bank account or payment wallet.
Contact your bank or credit card provider as refunds sometimes take additional processing time.
If you’ve done all of this and still haven’t received your refund, please contact us at:
📩 Handmadeheavencreation2025@gmail.com
4. Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need to exchange an item, send us an email within 48 hours of delivery at Handmadeheavencreation2025@gmail.com with your order number and product photos.
Our support team will assist you through the exchange process.
5. Order Cancellation
Orders can be cancelled within 12 hours of placing them.
Once your order has been processed or shipped, it cannot be cancelled or changed.
To cancel an order, contact us immediately at:
📩 Handmadeheavencreation2025@gmail.com
6. Non-Returnable Items
The following items are non-returnable and non-refundable:
Opened or used soaps
Custom gift boxes or personalized orders
